Returns, Refunds and Shipping
Only damaged items will be exchanged for the same item purchased or fully refunded per customer request. Our policy lasts 14 days after delivery date, unfortunately we won’t be able to accept returns after 14 days of purchase.
Items must be received back at the return address within 14 days of delivery date to receive a store credit, or refund.
All items must be returned in the condition received (including all packaging, and accessories).
Refunds will be credited back to the original payment method. (debit card, credit or PayPal)
Returns for refund will be processed within 5-7 business days of receiving the item, however credit or debit card refunds may take up to 10 business days for your bank to complete the transaction. This will vary from bank to bank.
SJC Body Love Products will only refund shipping cost if there was an error in your order or the items received arrived damaged. You will need to ship the item back in order to receive your refund or exchange. To obtain a return slip, please email email@example.com and subject line: Return Slip
Indie Do Good - Receiving
1460 Lake West Drive
Chanhassen, MN 55317
CLEARANCE or DISCONTINUED ITEMS
We do not accept returns on clearance and discontinued items (final sale).
Please allow processing of 7-10 business days for orders to be shipped.
Order processing times are slightly longer due to COVID-19 and during sale events and holidays.
Calculated at checkout and vary depending on your delivery location.
* if your delivery address is prone to LOST or STOLEN packages, please choose shipping with signature, we will not be held responsible for lost or stolen packages.
DHL shipments automatically have signature*
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed due to courier processing time or contact us at firstname.lastname@example.org or email@example.com.