Returns, Refunds Pre-orders, Custom orders, Special Orders, and Shipping

RETURNS

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer free returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

• Items noted No refund, exchange, or final sale cannot be returned.
• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of damage, wear or use.
• Skincare products can not be returned but exchanged for another item of equal or lesser value during the 14 days of purchase. 

To initiate a return, please complete the following steps: 

1. Reply to your order confirmation email to request which products you would like to return.
2. Print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.

Additional Information:

• Once your item has been returned to our distribution center and inspected. You will receive your refund within 5-7 business days to the card used to make the purchase. If we are unable to credit the card used to make the purchase, a check will be issued and mailed to the shipping address on file. Any replacement product will be mailed out within 14 days of the return based on inventory availability. Store credit will be issued within 2 business days in the form of a gift card and emailed to the email address on file. 
• Any new shipping fees are the responsibility of the customer. You will receive an email notification of the shipping charges. Once the fees are paid, the replacement product will be mailed out. 
• Restocking fees: the customer will need to pay 10% of the full product price to restock the product.
• Damaged returns will not be accepted. If the item was not originally damaged prior to initiating the return, it is the customers responsibility to properly package the return for safe handling. Any damaged returns received after the initiation of the return will receive a store credit via a SJC Body Love Gift Card issued to the email on file. 
• If you have more questions, contact support@sjcbodylove.com. 

Pre-Orders

Pre-orders are products which are new to our product line and market and offered for sale prior to our official launch and products which require advanced ordering. 

Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email. Note that unless otherwise noted, any order that includes a pre-order item will not ship until all items are available.

Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed unless otherwise noted.

While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.

A few things to note when purchasing a pre-order item:

• Payment is charged immediately at checkout.
• If you are ordering a pre-order item with an in-stock item, unless otherwise noted, your order will ship when the pre-order item becomes available.
• Pre-order timelines vary based on product. Please refer to the product description for estimates on when the item you’re ordering is intended to ship.
• The date listed on the product page is an estimation based on details from the merchandise provider and can vary depending upon demand.
• Details regarding delays are communicated when information is provided by the vendor. If an update has not been provided, we don’t have the information readily available yet.

Pre-orders are fulfilled between fourteen (14) and forty-five-(45) business days due to special arrangements and handling of our product. No exceptions. 

If placing a pre- order on Facebook. 

How customers should write emails on social media thread on Facebook:

List your email, but stop at the dot. 

For example: sabrina@sjcbodylove.

Still Need Help? We are here to assist you. Just Call 651-36-1306 or text “hi” to 651-360-1306.

Payment - Payment is charged immediately at checkout to secure your order. 

Refunds-

100% of prepaid charges are eligible for a refund up to 2 days after placing the pre-order. No returns will be allowed after 2 days to allow for production and processing time. 

Special/Custom Orders

A special or custom order item may be any saleable item from the store's inventory whether instock or unavailable. Special or custom orders need to be approved by emailing Sabrina@sjcbodylove.com. Please complete the form. 

Payment - 100% payment is required before any order can be processed.